Callie Bothy Terms and Conditions

BOOKING PROCEDURE

Please check our online calendar or contact us to check availability. When you submit a booking via our online reservation system you will receive an automatic booking summary email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed by us in writing via a letter of confirmation sent to you either by email or by post if requested.

In order to secure a reservation a 25% deposit is required. The balance is due 8 weeks prior to arrival and bookings made within 8 weeks of arrival are payable in full at the time of booking.

Failure to pay the balance due within 8 weeks of your arrival date could result in your booking being cancelled and a loss of your deposit.

Guests are strongly advised to obtain Travel Insurance to cover the cost of any cancellation fees applied.  All deposits are non refundable but they are transferable, subject to suitable dates being available. 

PAYMENTS

Payments can be made via BACS bank transfer or by debit/credit card. We do not accept AMEX.

ARRIVAL & DEPARTURE

Callie Bothy is let on the basis of a 3 night minimum stay. Check in is available from 4pm. The property must be vacated by 10.30 am on the day of departure.

If you are arriving after 6pm, it would be really helpful if you could let us know an approximate arrival time.

MAXIMUM OCCUPANCY

We welcome a maximum of two adults, 18 years and over. We are sorry but we are unable to accommodate children or infants.

CANCELLATION  POLICY

If for any reason you need to cancel your reservation then you should contact us  as soon as possible and confirm your cancellation in writing. As a small business we would always try to reschedule your booking rather than cancelling the reservation outright. If we are unable to agree on suitable dates then the following cancellation charges will apply.

Cancellation given prior to 8 weeks before booking commences will result in the loss of the deposit.

Cancellation less than 8 weeks before booking commences will result in the loss of the deposit and balance.

We would strongly recommend that clients take out full holiday insurance to protect against this possible loss of deposit/rental.

CORONAVIRUS

Our primary concern is the health and wellbeing of our guests and our wider community.

There may be circumstances where we need to cancel a booking, for example where we are required to close in compliance with a public health requirement imposed by the Scottish Government, prior to your check In date. In such circumstances we will offer you the opportunity to change your dates. Where this isn’t possible we will organise a full refund of any sums paid by you to us in connection with your booking.

If for any reason you are unable to stay because the area you are travelling from has issued a COVID travel ban, you test positive for Coronavirus, or asked to self isolate, we will offer you the opportunity to change your dates. Where this isn’t possible, we will organise a full refund of any sums paid by you to us in connection with your booking.

We ask that all guests are aware of the latest Scottish Government guidance and stay up to date with any new advice and legislation during the current Coronavirus pandemic.

Advice on what to do if you develop symptoms or feel unwell during your stay can be found at NHS Inform.

Rather than welcoming you in person, you should make your way directly to the cabin. Your key will be in the door. On arrival please give us a call on 01343890708 or 07858762599 and we will give you a quick overview of the cabin by telephone. We have uploaded all of our guest information onto the guest login pages but please contact us with any questions or queries either by phone, text or email.

Our cleaning plan prior to guests arrival has been drawn up in conjunction with Government guidelines and a cleaning checklist can be found on the guest login pages. The cabin is thoroughly cleaned and high touch areas are sanitised twice. The cabin is thoroughly aired and each room is accessed separately to remove linen, towels and general waste. Please leave all doors unlocked on departure to assist us with this task.

All our Linen will all be laundered at 60 degrees. Our mattress and pillow protectors, pillows, duvets , blankets and bedroom cushions will be changed at every changeover. Oven gloves and stove gloves will also be changed every changeover.

We provide individual hand soaps, individual sets of Inlight beauty products and we wash out and refill our ceramic shampoo and conditioner dispensers with a new bottle of natural shampoo and conditioner.

All glasses, crockery, cutlery, pots and pans will be put through the dishwasher during the changeover.

Along with our normal cleaning materials and micro fibre cloths we will also provide a bottle of disinfectant spray that is suitable for use with our Biorock treatment plant.

Our books, games and maps are swapped at every change over.

Please bring your own face coverings with you as they are a mandatory requirement in shops.

 We hope that as well as having a wonderful stay at Callie Bothy you also manage to enjoy much of what Moray Speyside has to offer. However we recommend you contact any business or activity provider directly prior to your stay to make arrangements and check on current restrictions or requirements.

SMOKING

Callie Bothy is a strictly no smoking property. Smoking is not permitted inside the property or anywhere in the grounds. We reserve the right to terminate the reservation if this is breached. We shall have no further liability to you in respect of such a termination.

PARKING

Parking is available on site.

PETS

We are sorry but Callie Bothy is not suitable for dogs or other pets. No pets will be admitted to the property and we reserve the right to terminate the reservation if this is breached. We shall have no further liability to you in respect of such a termination.

DISABILITY ACCESS STATEMENT

Callie Bothy is a single storey building with an open plan kitchen, living and dining area. Parking is available right outside the door. There is a ramp to access a wide sliding door which doubles as an accessible entrance. The cabin is surrounded by a single level, wrap around deck. 

DEPARTURE

The property should be left clean and tidy and any damages should be reported prior to departure. Please do let us know about any damages or non-functioning items as quickly as possible so that we can get them repaired or replaced in good time. We would expect that any damages sustained as a result of misuse would be paid for.

HOT TUB

The hot tub has been handmade in Forres and is clad in local Scottish larch. We fill the tub with our own spring water and there are no chemicals added. The water is heated by a wood burner and wood is provided. We recommend that you drain the hot tub after use. You can then clean the hot tub and leave it empty ready to refill with fresh water when you want to use the hot tub again.

To use the hot tub, remove the lid and store it away from the wood burner. Use the paddle to stir the water and then check the water temperature.

A thermometer is provided and you should not use the hot tub if the temperature is above 40 degrees Celsius. Either add more cold water or wait until the temperature has reduced before entering the hot tub.

At a temperature between 39 and 40 degrees Celsius, time in the hot tub should be limited to 20 minutes. Exceeding this time limit can effect your inner organs and cause fever like symptoms. If the temperature remains below this level your time in the hot tub can be extended to one hour.

Please do not take any glasses or bottles into the hot tub, we have provided ceramic beakers for you to use if you would like to take something to drink outside.

Ensure that you stay comfortable and well hydrated while using the hot tub. Excessive use of the hot tub can result in nausea, dizziness or fainting. If you feel uncomfortable, then leave the hot tub until you cool down. You can re enter the hot tub but don’t over do it and always ensure you feel comfortable.

When entering and leaving the hot tub please take care as the steps and hot tub itself may be slippery. On leaving the hot tub your muscles may be very relaxed and you could feel unsteady, so move slowly and take care.

Please do not use any bubble baths, soaps or bath salts in the hot tub. The water circulates through the wood burner and any additives could damage the back boiler. Save the bubbles for the indoor bath and embrace the ritual an all natural forest bath.

WiFi FAIR AND APPROPRIATE USAGE POLICY

The internet access provided is intended for general use such as access to the World Wide Web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is prohibited.

TRAVEL INSURANCE

As well as cancellation and curtailment insurance, guests are recommended to take out holiday insurance to cover loss or damage to personal effects. Vehicles, accessories and contents are left at their owners risk.

RESTRICTIONS ON RENTAL

We reserve the right to remove person or persons from the property due to unreasonable behaviour, damage to the property or exceeding the stated occupancy. In this case any refund will be solely at the discretion of the owners. Callie Bothy is available for holiday use only. 

ADVERSE TRAVEL CONDITIONS

Where there are plane/train or other travel disruptions due to bad weather conditions, road conditions or industrial action Callie Bothy cannot be held responsible for non-arrival at the property and no refunds will be given.

WINTER DRIVING

Since moving to Moray in 2010 we have always swapped over to winter tyres from October to March/April. Although it is unusual for us to get very heavy snowfall, we do get some snow most winters and the temperature will often drop below freezing overnight. The roads are usually kept clear and gritted, but on quiet roads the driving conditions will require extra care and we would recommend that you have winter tyres as a minimum and that you are well prepared if you are visiting during the winter months.

You can find more advice on driving in Scotland from the Visit Scotland website.

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